Halaman ini sedang dimuat

Ada yang bisa kami bantu?

Temukan artikel sesuai kebutuhan Anda

How to Contact Mekari Support Team

Article author
Help Center Mekari
  • Updated

Talenta always tries to provide a fast and integrated service, with that we provide the latest live chat service that can help you to find a solution to your problem. You can find this live chat feature on the bottom left and you can immediately write down the keywords of your problem/constraint. However, before that, make sure you have logged in to your Talenta account.

A. Using the Live Chat Service

Here are the steps to contact our support team via the live chat service:

  1. Go to talenta.co.
  2. Click “Masuk”.
    2023-01-12_11_37_33.jpg
  3. Then click the "Chat" icon at the bottom left..
    chat2.png

    If you are already log in and want to access our live chat service, you can find this "Chat" icon at the bottom left of the page.

  4. Then you will be asked to choose whether you want to start a new conversation or if you want to continue the previous conversation (if you have unresolved tickets)..
    clipboard-image_4_.png
  5. Then, enter the email address that you used to access Talenta.
    Messaging_2_-_Talenta.png

    If in the previous point you selected Continue Previous Conversation then you will not be asked to fill in your email address.

  6. And after that you can write down your questions or problems right away.
    clipboard-image_3_.png

    If the response appears a bot response like the following, you can click "Restart" and repeat the steps above to restart the conversation with our support team.
    messaging_3_-_talenta.png

    B. Differences between the New and Old Live Chat Services

    Here's the difference between the new live chat service and the old live chat service:

    Feature New Old

    Choice of answers

    Yes, answer choices will appear to help you get the right answer.
    Messaging_1_-_Talenta.png

    No
    chat12.png

    Conversation history is stored between customer and Support team

    Yes, your conversation history with our support team will still be stored in the live chat and you can access it by scrolling up to see previous conversations. This will make it easier for you to see how your previous problem was resolved.

    Then every conversation you have with our Support team, will be sent to the email that you use to access Talent.

    No

    Conversations are not interrupted if the customer ignores the chat


    Yes, customer conversations with our support team will not be interrupted if the customer ignores chats from our support team.

    No

    Constraints when wanting to start a chat


    No, the new live chat feature will make it easier for you to find a solution to the problem you are experiencing.

    Yes
    clipboard-image__18__.png

This is an explanation of how to contact the Mekari Support Team. To find out about other features, you can take a quick look at the Talents menu here.

Bagikan artikel ini

Punya saran dan komentar untuk artikel ini?

Bantu kami meningkatkan kualitas dari guidebook kami dengan mengisi form